Do your meals just need to be reheated?
All of our meals are assembled with uncooked items and often raw meat. You will need to fully cook the meals according to the instructions listed on each meal item.
Can I bring friends or family with me to assemble my meals?
Absolutely! It is helpful if you list this in the comments section of your order. This allows us to plan for extra people and we can let you know if the session is expected to be busy.
I see you sometimes list menus for 2 months. Can I place an order but choose from both month’s menus?
You can only place an order from one month’s menu. We only have all the ingredients for one month’s menu at a time in our stores.
I need to coordinate a group gift. What’s the easiest way to do this?
If you call a member of our administrative team, we can help you set up a file where multiple people can contribute, yet make separate online payments. Once the orders are collected, we can put together a gift card with the total amount contributed.
Our family loved one of your meals. When can I expect to see it again and will you take special orders?
We have an extensive library of meals. In order to stay current, we also try to introduce 1 or 2 new meals a month, so our collection is always growing. A popular meal will probably be repeated in 12-18 months, but some take even longer to return. If you’d like to place a special order, we will assemble a meal especially for you, if you make a minimum order of 6 of that meal.
Do you deliver?
Yes, we can arrange for delivery in Edmonton and the Greater Edmonton Area at no charge with the minimum order of 6 meals. Outside of Edmonton is available for a delivery fee based on location.
How are you different from other boxed home deliveries?
Our meals will arrive frozen with minimal packaging, and you will receive several at a time. Each meal typically consists of the main meal portion and a starch side, but we can swap out some sides with fresh or frozen vegetables depending on availability.
I live alone and 2-3 servings is too much food for me. Can I make smaller portions?
The smallest serving size we offer for assembly is 2-3 portions. If you want smaller portions, we suggest that you assemble and cook the meal according to the instructions on the package and then portion the fully cooked meals for other meals or even the freezer. Then they simply need to be thawed and reheated! We also offer a single serving meal size in our ready to go products called Simply Solos. The selection varies from day to day in each of our stores and can be either ordered online or purchased directly from our freezers.
I have strict dietary guidelines and use only specific products. Can I bring in these products for my assembly session?
Unfortunately, food regulations do not allow you to bring in your own ingredients. If you are making substitutions, you can label the amount of the equivalent on the bag and add those products when you get home.
Why would I want to buy meals I still have to cook when I can make it for less cost at home?
You can make meals less expensively at home, but we save you the time and effort of menu planning, shopping, and preparing your ingredients. Don’t forget to factor in the cleanup process when you make meals on your own! We also use a lot of special ingredients which many people would find wasteful to purchase for one meal.
How do pickups work if I have to limit my salt intake?
Our team works with special dietary requests all the time, and are diligent in ensuring that we make meals according to customer requests. If you are not able to have salt, we will assemble your meals without added salt wherever possible.
Do you share recipes for your meals?
We work hard to develop and test recipes before they become part of our library. Although we get inspiration from food trends, magazines, the internet and even staff, by the time a recipe becomes one that we use, it has probably been tested and adapted many times. For this reason, we consider the recipes proprietary and cannot share them with customers.
